Privacy Policy

This Privacy Policy explains how Dream Royale Casino handles personal information when you visit our website, create or use an account, contact support, or otherwise use our online gambling services. We aim to handle information fairly, securely and transparently, in line with applicable Australian privacy requirements. This policy also explains the choices available to you regarding your information and how to contact us about privacy requests.

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Information we may collect

To provide and administer an online casino account, Dream Royale Casino may collect information that identifies you or relates to your use of our services. The information collected depends on the services you use, the checks required, your communications with us and the choices you make on the website. We only seek information that is reasonably relevant to operating, securing and supporting the service.

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Account and contact details

This may include your name, date of birth, country or region, username, account credentials, contact details, responsible gaming preferences and other information you provide when opening or managing an account. We may also keep records of your requests, messages, complaints, feedback and other communications with our support team. These records help us respond consistently, investigate issues and maintain an accurate service history.

Identity and verification information

Where verification is required, we may handle identity documents, information used to confirm your age and identity, and information concerning your eligibility to use the service. We may also process information needed for security, anti-fraud measures, financial crime prevention, account protection and responsible operation of the platform. Verification information may be reviewed by authorised personnel or service providers supporting these checks.

Payment and transaction records

We may collect records about deposits, withdrawals, wagers, winnings, account balances, payment methods, transaction status and related enquiries. Payment details may be handled by payment providers or other specialised service providers. We do not necessarily receive or store all sensitive payment information ourselves. The information available to us is used to process transactions, keep accurate financial records, investigate unusual activity and provide account support.

Device, usage and cookie data

When you use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language, approximate location, pages viewed, access times, referring pages and information about how you interact with the service. We may also use cookies, pixels, tags or similar technologies to remember settings, maintain sessions, measure performance, improve the website and help protect accounts.

How and why we use information

Dream Royale Casino uses personal information for purposes connected with providing a safe, reliable and properly managed online gambling service. Depending on the circumstances, this may include the following activities:

Creating, maintaining and administering your player account.
Confirming your identity, age and eligibility to use the service.
Processing deposits, withdrawals and other account transactions.
Providing customer support and responding to questions, complaints or requests.
Monitoring activity to detect, prevent and investigate fraud, misuse, suspicious activity and attempts to compromise accounts.
Maintaining website security, troubleshooting technical problems and improving the performance and usability of our services.
Managing responsible gambling controls and helping identify activity that may require support or review.
Meeting applicable legal, regulatory, accounting, tax, record-keeping and other compliance obligations.
Communicating service notices, account information, security alerts and changes to our terms or policies.
Sending marketing communications where permitted and where you have provided consent or another lawful basis applies.

We may use information for more than one of these purposes. For example, transaction data may be needed both to complete a payment and to meet record-keeping or fraud-prevention responsibilities. We seek to use information that is relevant to the purpose for which it was collected and to avoid using it in ways that are incompatible with that purpose.

Marketing choices

If you receive promotional emails or other marketing communications, you can usually unsubscribe by following the instructions in the message or by contacting us. Unsubscribing from marketing does not stop essential service communications, such as security messages, transaction updates, account notices or information required to administer your account.

Sharing, security and retention

We may share relevant information with carefully selected providers that help us operate the website and fulfil the purposes described in this policy. These providers may support identity verification, payment processing, fraud prevention, customer support, information technology, website hosting, analytics, communications and security. They are expected to handle information appropriately and only for permitted business purposes. Information may also be disclosed where necessary to comply with a valid legal request, protect the rights and safety of users or the service, investigate suspected wrongdoing or support a business transfer.

We take reasonable technical and organisational steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff procedures. No website, online account or electronic transmission can be guaranteed to be completely secure. You should keep your login details confidential, use a suitable password and contact support promptly if you believe your account may have been accessed without permission.

Personal information is generally kept only for as long as it is needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, transaction, verification, security and communication records must be retained for a period required by law even after an account has been closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Service providers and overseas handling

Some providers that support an online casino may operate in Australia or in other countries. As a result, personal information may be stored, accessed or processed outside Australia, subject to the safeguards and contractual arrangements considered appropriate for the relevant service. The countries and providers involved may change as technology, security needs and business arrangements develop.

Cookies

Cookies are small files or similar technologies placed on your device when you visit a website. They can help keep you signed in, remember preferences, support security, understand website usage and improve functionality. Some cookies may be supplied by service providers used for analytics, communications or other website features. You can manage, block or delete cookies through your browser settings. If you restrict cookies, some parts of the website may not work as intended.

Your privacy rights and contacting us

Depending on your circumstances and applicable privacy requirements, you may have rights concerning the personal information we hold about you. These rights are not always absolute and may be subject to identity checks, legal exceptions, security needs, record-keeping obligations or other valid reasons. We may ask for information necessary to confirm that a request relates to the correct account before acting on it.

How to exercise your data rights

To make a privacy or data request, contact support@dreamroyalecasino.online. In your request, please explain what you need and include enough information for us to identify your account safely. You can use this address to request access to personal information we hold about you, ask us to correct inaccurate or incomplete information, request deletion of your data where deletion is available, or withdraw consent to marketing communications.

Access: ask for a copy of, or information about, the personal data we hold about you.
Correction: tell us which information is inaccurate, out of date or incomplete and ask us to update it.
Deletion: ask us to delete personal information where there is no continuing legal, security, operational or other valid reason to retain it.
Marketing consent: withdraw consent to promotional communications. This does not affect processing already carried out before withdrawal and does not stop essential account messages.

We will review requests and respond within a reasonable period, taking account of the nature and complexity of the request. If we cannot comply fully, we will generally explain the reason, subject to legal and security restrictions. Closing an account does not automatically erase every record. Information may need to remain available for legal obligations, fraud prevention, dispute handling, payment reconciliation, security investigations or other legitimate purposes.

Changes to this policy

We may update this Privacy Policy when our services, technology, legal requirements or information-handling practices change. The updated version will be made available on the website and will apply from its stated effective date. We encourage players to review this page from time to time. If a change is important, we may also provide notice through the website or by another appropriate method.

By using Dream Royale Casino services, you acknowledge that you have had an opportunity to read this policy. This policy should be read together with the website terms and any other notices presented when you use a particular feature or service.